Refund policy

Not as described, damaged, or the wrong book

If your book arrives in worse condition than its listed grade, arrives damaged, or isn't the book you ordered, that's on us. Email us at thestacksbookshop@gmail.com within 14 days of delivery with your order number and a photo, and we'll give you a full refund to your original payment method, including what you paid for shipping. If we need the book back, we'll send you a prepaid return label. For lower-priced books we'll often just ask you to keep it or pass it along.

Changed your mind?

You can return any book within 14 days of delivery for any other reason, as long as it comes back in the condition you received it. These returns are issued as store credit for 50% of the item's purchase price. Return shipping is the customer's responsibility, and original shipping charges are non-refundable. Email us with your order number to start a return and we'll send the return address. Store credit is issued within 3–5 business days of receiving the book and never expires.

What counts as "worse than described"

Every book we sell is pre-owned and graded before it's listed (see "How we grade our books" on our site). Normal signs of use that match the stated grade, such as shelf wear, light creasing, or a previous owner's inscription on a Good copy, aren't defects. Anything beyond what the grade describes is, and it qualifies for a full refund.

Questions?

We're a small shop and we read every message: thestacksbookshop@gmail.com.